Treat plugin install crashes

If a client's website crashes after updating or installing the plugin, what should you do?

If a client's website crashes after updating or installing the plugin, what should you do?

Before contacting our developer, follow these steps:

1. Verify the following information:
   • Plugin version number.
   • Website URL.
2. Check the following scenarios:
   • If you can access the website's admin panel:
     Simply log in and deactivate or remove the plugin first.
   • If admin access is unavailable but the client has FTP access:
     • Request access from the client.
     • If the client knows how to handle FTP (and only if they are confident), instruct them to navigate to the plugins directory and delete the plugin folder named payplus-payment-gateway.
3. To troubleshoot the issue:
   • It is advisable to obtain a backup of the client’s site, including a database backup (refer to the WordPress backup guide).
   • If the client agrees and the site is in development or not yet live (non-production), you can ask them to enable debug mode. This requires editing a file.
   • If the site is in production:
     First, revert to a plugin version that previously worked. You can download older versions from the PayPlus plugin repository:
     • Go to the plugin link.
     • Select Advanced View (found below the version, last updated, etc.).
     • Scroll down to Advanced Options, where you'll see a section titled Previous Versions.
       There, you'll find a dropdown menu to choose and download an older version.
4. Installing the previous version:
   • Download the plugin version that worked without issues.
   • Log in to the WordPress admin panel.
   • Navigate to Plugins > Add New, and choose the downloaded file for installation.